Under the amended Act on Comprehensive Promotion of Labor Measures, employers in Japan will be required, effective October 1, 2026, to take necessary measures in employment management to address significant nuisance conduct by customers and other parties (“customer harassment”).
In rights of this legal requirement, Periotherapia Co., Ltd. has established its Customer Harassment Policy to protect the safety, health, and dignity of our employees and other personnel, and to ensure a safe and supportive working environment.
We sincerely accept and will respond carefully and in good faith to opinions, comments, and requests from our customers, business partners, joint research partners, contractors, visitors, prospective employees, individuals making inquiries, and all other parties involved in our business (collectively, “Customers”).
At the same time, when the content of a demand or the means or manner in which it is made exceeds what is considered socially acceptable and harms the working environment of our employees, we will regard such conduct as customer harassment and respond appropriately and firmly.
As necessary, we will coordinate with supervisors, relevant departments, legal counsel, the police, facility managers, and other appropriate parties to address such matters as an organization. We will also provide appropriate care and make necessary workplace accommodations for affected employees and other personnels.
This policy does not restrict legitimate opinions, comments, or the exercise of rights recognized under contracts or applicable laws and regulations, including without limitation, dialogue with our shareholders and investors and the exercise of shareholder rights. Reports or inquiries concerning the safety of pharmaceutical products, side effects, adverse events, and other related matters will, regardless of this Policy, be taken seriously and handled appropriately in accordance with applicable laws, regulations, and our internal procedures.
For further details, please refer to the attached Customer Harassment Policy.
Please note that the attached Customer Harassment Policy is available in Japanese only.
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